Real Stories, Real Power: A Year of Gratitude for East Texas Homes We’ve Had the Honor to Serve
By MALL Energy Home
Serving Longview, Tyler, Marshall, Shreveport, and surrounding East Texas communities
As the year comes to a close, we’ve been reflecting on what truly matters at MALL Energy Home.
Yes, we install standby generators.
Yes, we service and maintain them year after year.
But at the heart of everything we do are the people and families of East Texas who trust us to keep their homes powered when it matters most.
Over the past few years, we shared seven stories from real East Texas homeowners who experienced power outages and discovered firsthand what reliable backup power means. Taken together, these stories are more than testimonials. They are a reminder of why we do this work.
When Power Outages Become Personal
Power outages in East Texas are not just inconveniences. They happen during extreme heat, winter freezes, medical recoveries, family gatherings, and ordinary days when life still needs to go on.
Francine experienced a six-day outage during peak summer heat, yet her home stayed comfortable and fully powered. She even helped neighbors stay cool, something she would not have been able to do without her standby generator. For her, backup power was not about luxury. It was about peace of mind and community.
Real Stories from East Texas Homes Powered Through Outages: Francine
Jamye and Clint endured days of outages during intense heat as well. Their generator ran continuously, and what stood out most was knowing they could reach Kendall Archer directly during the outage for guidance. When the power returned, the MALL Energy Home team followed up to ensure everything was ready for the next storm. That ongoing care is part of the relationship, not an afterthought
Real Stories from East Texas Homes Powered Through Outages: Jamye & Clint
Reliability Isn’t a Feature. It’s a Requirement.
For David, reliability was critical. His wife’s health issues made power outages more than stressful. Before installing a generator, outages meant difficult decisions and hotel stays. After working with MALL Energy Home, outages became something his family barely noticed.
“We were barely aware of being down,” David shared. That is the kind of quiet reliability every homeowner deserves.
Real Stories from East Texas Homes Powered Through Outages: David
Mark, a homeowner in Kilgore, chose MALL Energy Home because he wanted things done correctly the first time. From proper sizing to professional installation across multiple trades, his experience reinforced a simple truth: standby generators are not something to cut corners on. When the power goes out and the generator turns on exactly as it should, that peace of mind is hard to put a price on.
Real Stories from East Texas Homes Powered Through Outages: Mark
Longview Roots and Long-Term Relationships
John moved to Longview to be closer to family and quickly learned how frequent power outages can be in East Texas. After installing a whole-house generator, storms that once disrupted life became non-events. On the very day his testimonial was filmed, another outage hit and his generator responded instantly.
For John, the process mattered just as much as the product. From site evaluation to installation to explanation, everything was handled as a turnkey solution. That attention to detail is what makes backup power feel effortless.
Real Stories from East Texas Homes Powered Through Outages: John
The Manning family has been part of the Longview community for nearly four decades. During the historic Texas snowstorm of 2021, they were without utility power for eight days. Their standby generator allowed them to live normally, sleep comfortably, and even help neighbors keep food cold.
They’ve trusted MALL Energy Home for over ten years, not just for installation, but for ongoing service and maintenance. That long-term relationship is something we value deeply.
Real Stories from East Texas Homes Powered Through Outages: The Manning's
Service When It Matters Most
Judy’s story reminds us that even the best systems sometimes need service. During a five-day outage, her generator unexpectedly shut down. Within two hours of calling MALL Energy Home, a technician arrived, diagnosed the issue, and restored power.
For Judy, recovering from surgery and unable to drive, that quick response meant independence and safety. It also reinforced that backup power is not just about equipment. It is about the people standing behind it.
Real Stories from East Texas Homes Powered Through Outages: Judy
What Our Customers Say Means Everything
When we read Google reviews from East Texas homeowners, we see the same themes repeated again and again:
- Seamless installation
- Honest guidance
- Generators that run flawlessly during long outages
- Service teams that answer the phone and show up
Homeowners describe running through outages lasting days without disruption, generators starting every time, and technicians who go the extra mile. Many say the same thing in different ways: “We should have done this years ago.”
Those words never get old.
Thank You, East Texas
This year-end reflection is our way of saying thank you.
Thank you to the families who trusted us with their homes.
Thank you to the homeowners who shared their stories.
Thank you to the East Texas community that continues to support a local company built on service, honesty, and reliability.
As we look ahead to the coming year, our commitment remains the same: to help East Texas homeowners stay powered, protected, and prepared, no matter what the weather brings.
From all of us at MALL Energy Home, we are truly grateful for the opportunity to serve you.
